Privacy Statement

At Cooper Financial Services it is a key priority to safeguard the privacy and security of your personal information whilst providing a service that meets your needs.

We observe very high standards of confidentiality in relation to the data we hold. We will only disclose information about you to a 3rd party if obliged to do so by law or for purposes outlined in section 3.

This Privacy Policy outlines how your personal information is treated and forms part of the terms of use and conditions of this web site. We ask you to read the Privacy Policy fully and contact us if you have any questions or need any further information.

1. General terms

By using this website you are consenting to the collection and processing of information in line with the terms of this privacy statement.

If you register with us you will be given a username and password and it is very important that you keep these safe and do not disclose them to anyone else.

2. What information do we hold and why?

Information you give us, including your name, address, bank details and medical history will be held fairly and securely in accordance with the Data Protection Act 1998.

3. How we may use your personal data or disclose it to third parties

We will use the data you give us:

To process documentation;
To help us to develop services that we think may be in your interest;
For statistical analysis;
To detect and prevent fraud;

We have in place appropriate safeguards to ensure your privacy is respected, including disclosures made to third parties who are located in a country outside the EU which may not have such stringent data protection laws in place.

We never disclose any information to third parties for sales, marketing or similar purposes.

4. Giving you information

We may advise you by letter, telephone, electronic mail or otherwise of services or products which we believe you may be interest in. This may involve an analysis of any information that you have provided.

If you do not wish to receive such information please tell us at any time.

You have a right to know what information we hold about you. If you wish to have a copy of any personal information we hold about please contact the Compliance Co-ordinator. We may request a small administration fee for supplying this.

5. Communication

We may monitor any communication we have with you, including telephone conversations, to ensure an accurate record is maintained, to make sure we follow your instructions correctly and to improve our service.

Please be aware that communicating by e-mail is quick and efficient but carries no absolute guarantee of confidentiality.

6. Making Changes

You should notify us of any changes to your personal information such as a change to your name or address to ensure your personal information is correct and up to date. Please write to us at Station Road, Codsall, Wolverhampton, WEST MIDLANDS, WV8 1BX.

7. Visitors to the website

When you access this website, we may attach a cookie to your browser to enable us to identify your activity and future visits to the website. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. This also enables us to provide you with a personalised service and to enable us to analyse each user's pattern of browsing the web pages.

8. What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their own computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

9. Unsubscribe

We hope that you will find the website useful and will be delighted with the range of services that you are offered through the use of your personal information. However, you may request that your personal information is not used in the ways described in section 11-13 and unsubscribe from these services.

If you want to unsubscribe, please advise us as follows:

Email us with your name, address and customer number or write to us at: Station Road, Codsall, Wolverhampton, WEST MIDLANDS, WV8 1BX. Please allow 4 days for the unsubscribe process to be completed.